Satellite Phones Direct, LLC.

July 30, 2008

General Terms and Conditions (PDF Format)

Warranty
Duration and scope of warranties on new Equipment is limited to the manufacturer's
warranty which for most products is one year. The Customer is responsible for all shipping
costs associated with Equipment repairs.

Returns/Refunds
Refunds will be issued to Customers returning an unopened package within 7 days from
the date of purchase. SPD must be notified by the Customer within 7 days of any defects
so that SPD may replace the defective Equipment. Equipment returns will not be accepted
after 7 days of purchase. Returned items must be unopened and are subject to a 20%
restocking fee. All sales of Iridium prepaid airtime are final. Transferring prepaid Iridium
airtime from a damaged, lost or stolen SIM card will require a $250 transfer fee. The
Customer is responsible for all shipping fees incurred for returned items.

Pre-Owned/Refurbished Equipment
Refurbished Equipment refers to pre-owned Equipment that has been thoroughly tested
and may have been submitted for factory repairs. All pre-owned or refurbished equipment
is sold as is, and all sales or pre-owned or refurbished equipment is final with no refund or
exchange privileges. On selected Pre-Owned/Refurbished Equipment, SPD warrants the
equipment for defects in material or workmanship during normal use, as described in the
users manual. Warranty does not cover lost, damaged, or physically abused Equipment.
For service under limited warranty, the Customer must contact SPD for initial diagnosis. If
SPD can not diagnose the problem, SPD will issue a RMA number. The customer should
return the Equipment to SPD at the Customer’s expense. Upon receipt, SPD will test and
examine the Equipment and if defects are not due to misuse, SPD will repair or replace the
Equipment with another comparable Pre-Owned/Refurbished unit.

Shipment & Delivery
Products are normally shipped using FedEx Express shipping. Upon the Customer’s
request, SPD will expedite shipping via other means. Title to Equipment shall transfer to
Customer upon shipment by SPD. SPD will use reasonable efforts to deliver the
Equipment by the requested delivery time but it shall not incur any liability to the Customer
in the event of any delay caused by circumstances beyond its control. The Customer will
accept the Equipment when delivered on or before the delivery time and if for any reason
the Customer fails to accept the Equipment when delivered on or before such date the
Customer shall nevertheless be liable for the stated charge in full. Refused or
undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable
shipping, transaction and insurance fees.